Connect departments that were never designed to talk to each other.

Large health systems run on dozens of platforms and thousands of handoffs. Catalyst reads the information moving between them, decides what should happen next, and does the work in the systems your teams already use.

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Use cases

Where hospitals put Catalyst to work

Each use case follows the same pattern: information arrives, Catalyst understands it, decides the next action, and executes it, with people involved wherever judgment is required.

USE CASE 01

Referral intake and triage

Incoming referrals arrive by fax, portal and email. Agents extract patient, provider and clinical details, check completeness, match to the right service line and create the work item in the EHR.

Fax / portalExtractValidateEHR task

USE CASE 02

Prior authorization preparation

Agents gather the clinical documentation a payer requires, flag what is missing before submission, and route the request to the team that owns it.

OrderPayer rulesGather docsRoute

USE CASE 03

Denial and appeal workflows

Denials are classified by reason, matched to the supporting documentation, and queued for the right specialist with the context already assembled.

RemittanceClassifyAssembleWork queue

USE CASE 04

Medical records requests

Requests for records are identified, verified against policy, logged and routed, so release-of-information teams spend time on review instead of sorting.

RequestVerifyLogRelease team

USE CASE 05

Bed and discharge coordination

Discharge-related documents and post-acute referrals are read and routed to case management, reducing the follow-up calls that delay transitions.

Discharge docsReadNotifyCase mgmt

USE CASE 06

Department-to-department handoffs

Requests that cross departments are captured once, enriched with context, and delivered to the receiving system instead of re-keyed by hand.

RequestEnrichDecideTarget system

Why it fits a health system

Built for scale, complexity and governance

Health systems need automation that works across many departments without creating a new silo. Catalyst sits between the systems you already run and follows the policies you set.

Works across EHR, CRM, RCM, ERP, payer and internal systems
Department-specific rules, permissions and approval boundaries
Human review for exceptions and clinical or financial judgment
Every decision and action traceable end to end
Rolled out one workflow at a time, measured as you go

How we start

From first workflow to system-wide

Map one workflow
We pick a single, high-volume workflow with your team and document how the work moves today.
Connect the systems
Catalyst connects to the systems that workflow already touches. Nothing is replaced.
Run with people in the loop
Agents handle the routine path while staff review exceptions and approvals.
Measure and expand
Track time saved and errors avoided, then extend to the next workflow.

Next step

Have a hospital workflow that shouldn't require so much manual work?

Tell us where your teams lose the most time. We will show you what that workflow looks like with Catalyst.

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